Frequently Asked Questions
Find answers about bouncy castle rentals, bounce & slide combos, water slides, party packages, delivery areas, setup requirements, payments, weather policy and event preparation.
1. How do I book an inflatable rental?
To book, send us your event date, city, preferred inflatable or party package, and setup details through our quote form. We’ll confirm availability, delivery, setup options and pricing. Once availability is confirmed, a deposit is required to reserve your rental and event date.
2. Is a deposit required?
Yes. A $50 deposit is required only after availability is confirmed and you decide to book. The deposit reserves your inflatable rental and event date.
3. When is the remaining balance due?
The remaining balance must be paid at least 24–48 hours before your scheduled event date.
4. What payment methods do you accept?
We accept e-Transfer and credit card payments. E-transfer is our preferred payment method and can be sent to bouncycastlestoronto1@gmail.com. Credit card payments are also accepted. A 2.99% processing fee applies.
5. Do you deliver and set up the inflatable?
Yes. Our team handles delivery, setup and pickup for every inflatable rental to help ensure safe installation and operation.
6. What areas do you serve?
We provide inflatable rentals across Toronto and surrounding areas including Mississauga, Etobicoke, Oakville, Burlington and Hamilton.
7. How much space is required for the inflatable?
Required space depends on the inflatable selected. We recommend checking the product dimensions on each rental page and allowing extra clearance for setup and safe operation. If you are not sure, send us a photo of your setup area before booking.
8. Do I need to send setup area photos?
For larger inflatables or locations with limited access, we may request photos of:
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Backyard access path
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Gate or entrance
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Setup area
This helps us prepare for safe installation and delivery.
9. Are your inflatables cleaned and inspected?
Yes. All our inflatables are cleaned, sanitized and inspected regularly to help ensure a safe and enjoyable experience. We check each unit before delivery and setup to make sure it is clean, secure and ready for your event.
10. What happens if it rains?
If weather conditions are unsafe, we may need to reschedule your rental. Inflatables cannot be used during heavy rain, strong winds or unsafe weather conditions.
11. Do I need to sign a rental waiver?
Yes. A signed rental waiver is required before delivery and setup. The waiver includes rental terms, safety guidelines, setup requirements, and customer responsibilities. You can review and complete the Rental Waiver Form before your event date.
12. Can I add a themed banner to my bouncy castle rental?
Yes. Selected bounce castles can be customized with optional themed banners, including birthday themes, princess themes, superhero themes, cartoon themes and more. Banner availability may vary by date, so please ask us which themes are available for your event.
13. Can I add games to my inflatable rental?
Yes. Interactive sports games can be added to selected rentals or party packages. Games are a great way to keep kids entertained longer at birthdays, school events, camps and community events.
14. What if I’m not sure which inflatable to choose?
No problem. Send us your event date, city, number of kids, age range and setup area details. We’ll recommend the best inflatable or party package for your event.