Frequently Asked Questions
Find answers about bouncy castle rentals, bounce & slide combos, water slides, party packages, delivery areas, setup requirements, payments, weather policy and event preparation.
1. How do I book an inflatable rental?
To book, send us your event date, city, preferred inflatable or party package, and setup details through our quote form. We’ll confirm availability, delivery, setup options and pricing. Once availability is confirmed, a deposit is required to reserve your rental and event date.
2. Is a deposit required?
Yes. A $50 deposit is required only after availability is confirmed and you decide to book. The deposit reserves your inflatable rental and event date.
3. When is the remaining balance due?
The remaining balance must be paid at least 24–48 hours before your scheduled event date.
4. What payment methods do you accept?
We accept e-Transfer and credit card payments. e-Transfer is our preferred payment method and can be sent to bouncycastlestoronto1@gmail.com. Credit card payments are also accepted. A 2.99% processing fee applies.
5. Do you deliver and set up the inflatable?
Yes. A standard rental usually includes delivery, professional setup, pickup, blower, and extension cord. In some setup conditions, we may also place tarps under the inflatable. For non-grass surfaces, such as concrete, asphalt, patio stones, or indoor floors, sandbags may be required for safety and may have an additional cost.
6. What areas do you serve?
We provide inflatable rentals across Toronto and surrounding areas including Mississauga, Etobicoke, Oakville, Burlington and Hamilton.
7. How much space is required for the inflatable?
Required space depends on the inflatable selected. Please check the product dimensions and allow extra clearance around the unit. For more detailed setup tips, please see our Bouncy Castle Rental Guide.
8. Do I need to send setup area photos?
In some cases, yes. For larger inflatables or locations with limited access, we may request photos of the entrance, access path, and setup area to help confirm safe delivery and installation.
9. Are your inflatables cleaned and inspected?
Yes. All our inflatables are cleaned, sanitized and inspected regularly to help ensure a safe and enjoyable experience. We check each unit before delivery and setup to make sure it is clean, secure and ready for your event.
10. What happens if it rains?
Safety comes first. Inflatables cannot be used during heavy rain, storms, strong winds, or unsafe weather conditions. For more details, please see our Bouncy Castle Rental Guide.
11. Do I need to sign a rental waiver?
Yes. A signed rental waiver is required before delivery and setup. The waiver includes rental terms, safety guidelines, setup requirements, and customer responsibilities. You can review and complete the Rental Waiver Form before your event date.
12. Can I add a themed banner to my bouncy castle rental?
Yes. Selected bounce castles can be customized with optional themed banners, including birthday themes, princess themes, superhero themes, cartoon themes and more. Banner availability may vary by date, so please ask us which themes are available for your event.
13. Can I add games to my inflatable rental?
Yes. Interactive sports games can be added to selected rentals or party packages. Games are a great way to keep kids entertained longer at birthdays, school events, camps and community events.
14. What if I’m not sure which inflatable to choose?
No problem. Send us your event date, city, number of kids, age range and setup area details. We’ll recommend the best inflatable or party package for your event.